Cancellation and Refund
Cancellation and Refund Policy
At Tixpeak, we strive to provide a seamless ticket booking experience. However, we understand that plans can change. Below are the guidelines for cancellations and refunds:
- Cancellation Requests
Cancellations must be requested through the website or by contacting our customer support team.
Cancellation requests must be made within the time frame specified during the booking process.
- Refund Eligibility
Refunds will be processed only if the cancellation request complies with the conditions outlined at the time of booking.
Certain tickets may be non-refundable or partially refundable. Please refer to the specific terms provided during the booking process.
- Processing Time
Approved refunds will be processed within 7 business days.
The refunded amount will be credited to the original payment method used for the booking.
- Deductions and Charges
Administrative or processing fees may be deducted from the refunded amount as per the terms outlined at the time of booking.
- Force Majeure
In cases of events beyond our control (e.g., natural disasters, strikes, or government restrictions), refunds and cancellations will be handled on a case-by-case basis.
For any queries regarding cancellations or refunds, please contact our support team:
Tixpeak Email: [admin@marketing.tixpeak.com]Phone: [97458 07253] Address: [60/44, 3rd Floor, JC Chamber, Panampilli Nagar, Kochi, Ernakulam Kerala 682036]